Inside The Labyrinth

Insights on strategy, leadership, and management inspired by our work at Koan

Putting the band back together

Meet Koan’s Chief Revenue Officer, Scott Campbell

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Guiding Your Users to Success With Intercom Tours

Intercom Tours help Koan’s product team deliver timely onboarding across our entire platform. Here’s how it all comes together.

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3 ways Koan supports great team collaboration

With Koan, be more aligned, more informed, and more connected.

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How to run a great staff meeting

We have a single suggestion to help you have the best staff meeting ever

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How to write effective status reports

Love them or hate them, status reports are an important part of good team communication. Here's how to write clear, concise updates that everyone will thank you for.

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Uploading Images to S3 from a React Single Page Application

Handling file uploads can be a tricky process. Here's how Koan's React SPA delivers files to AWS S3 without an extra trip through our servers.

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Choosing the right OKR Tool for your rollout

The perfect OKR tool will build and reinforce great practices while fitting in seamlessly with the way your team already works.

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A love letter to Koan ... aka, why I joined Koan to lead Customer Success

From customer to evangelist: meet Koan's new Director of Customer Success

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Getting the most from weekly status reports

Effective status reporting encourages team members to share their achievements and detail plans for the week ahead. Here's how to build an effective, high-value status reporting process.

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How on-demand pricing slashed our DynamoDB bill by 90%

At Koan, we use DynamoDB for all of our application’s database needs. It’s fully managed, helping us maintain reliable query latency regardless of traffic volume and reduce our operational workload. But one of the challenges we’ve had to deal with has been around capacity planning. Our traffic pattern is generally very spiky: we see our highest usage on Mondays and Fridays, with the middle of the week and weekends being low points.

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Get your company on the same page

It’s no secret that autonomy is a key factor in employee satisfaction, and since you’ve recruited great people and set clear objectives, the responsibility for making tactical decisions is likely already in their hands. Congratulations! You’re already much of the way towards more autonomous, purposeful work.But what about longer-term, strategic decisions? When the time comes for your team to reassess its position and set new objectives, is there a North Star available to keep them on course?

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What OKRs bring to performance management

At first glance, Objectives and Key Results (OKRs) seem a natural fit for a performance management process. OKRs communicate strategy through clear, measurable goals; performance management makes sure it’s delivered efficiently.

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