Our values represent who we are and guide everything we do.
We're here to make a big impact. We start by creating a great environment for employees. We care about each other’s well being and growth, both professionally and personally. We focus on diversity and inclusion so that every employee can feel a sense of belonging. This gives us the fuel to do amazing work for our customers. We hold compassion for our customers and demonstrate our care with intense, but reasonable responsiveness. In turn, this earns us the opportunity to do better for the world, acting as stewards for causes bigger than ourselves.
We take the time to provide context so that our “why” is always clear. We pause to consider how our decisions and actions will impact each other, our customers, and our company. We value each other’s time as a sacred resource which we are careful to never waste. We take the extra steps to ensure no one is left behind or left out just because they are working from another location.
Our default is to share information because our best work is done with full context. Real feedback between one another can be hard (especially when things aren't going well), but we do it anyway. We remain curious and readily challenge assumptions. We have the hard conversations and are open and honest to always make the best decisions for Koan.
We treat the company like it's our own, like we are the founder, like it’s personal and we understand how much a decision can matter. We put each other, our customers, and Koan ahead of our own personal agendas. We trust each other to make the best decision, celebrate when we do, and always learn to do it better tomorrow.
We make decisions and have impact (ship it!) as early as possible. Sometimes that's on the bleeding edge of what feels feasible or comfortable. Doing so lets us gather data to learn more, then we iterate again.
We take the time to feed our sense of community with a few traditions.