Support and Bug Policy

November 2021

As Koan transitions into our next chapter, the support provided will modify slightly. As of November 19, 2021, this means:

As a reminder, Koan will not be shutting down in mid-January. Instead, Gtmhub will be fully supporting Koan customers, continuing innovation, and will gradually bring the product experiences together. We hope that you’ll continue to use Koan, but now with the renewed confidence that it’s fully backed by a market leader.

Koan Pro Edition is free for everyone through the end of 2021, and the Free edition continues after if you’re not a paying subscriber. If you’re on a yearly subscription, you’re also fully supported, and your subscription will be extended for an additional two months for free.

If you have any questions about this Support and Bug Policy, please contact us by email: